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Code d'Examen: 132-S-708.1
Nom d'Examen: Avaya (Specialist: Avaya Voice Self-Service Design Elective Exam)
Questions et réponses: 77 Q&As

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NO.1 A garden supply retailer begins taking orders for spring bulbs in early winter. Last year, their customers
started calling for order shipment status as early as late winter. The contact center is open Monday
through Friday. This is a seasonal increase in call volume only. Which three benefits would an Avaya
Voice Self-Service solution provide? (Choose three.)
A.Equalize trunking requirements throughout the entire year.
B.Permit callers to connect to an agent during non-business hours.
C.Permit callers to check on the scheduled date of the shipment 24x7.
D.Eliminate the repetitive or routine task of providing the shipping date to the caller.
E.Reduces the time the caller waits for an agent by automatically providing the date of the scheduled
shipment
Answer:C D E

certification Avaya   certification 132-S-708.1   certification 132-S-708.1   certification 132-S-708.1   certification 132-S-708.1   132-S-708.1

NO.2 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to process
routine orders to reduce the staffing costs. What are three benefits that this company can expect to derive
from implementing an Avaya Voice Self-Service solution? (Choose three.)
A.Agents can focus on complex customer issues.
B.Solution provides an effective 1-way voicemail solution.
C.Answers to common questions are available at any time.
D.Callers are connected directly to the agent of their choice.
E.Callers can be directed to routine information without agent assistance.
Answer:A C E

Avaya   certification 132-S-708.1   132-S-708.1   132-S-708.1   certification 132-S-708.1   132-S-708.1

NO.3 Your customer's company has extensive web services architecture. All communication with customers
has been through web chat and email. Customer demand has required the company to setup a call center.
They can only afford to staff a few agents, and firmly believe that a speech application that accesses their
existing web services would fulfill 70-80% of their incoming calls. Which solution would meet their
requirements?
A.Avaya Voice Portal and IVR Designer
B.Avaya Interactive Response and IVR Designer
C.Avaya Voice Portal and Avaya Dialog Designer
D.Avaya Interactive Response and Avaya Dialog Designer
Answer:C

Avaya examen   132-S-708.1   132-S-708.1   132-S-708.1

NO.4 Which integration alternative provides optimal routing to an agent based on information gathered at any
given point within a Voice Self-Service application?
A.Avaya Interaction Center
B.Avaya Proactive Contact
C.Avaya Operational Analyst
D.Avaya Interactive Intelligence
Answer:A

Avaya   132-S-708.1   132-S-708.1

NO.5 Which two hardware components are required for Avaya Interactive Response (IR) using Voice over IP?
(Choose two.)
A.NMS boards
B.Dialogic boards
C.Sun Sparc-based server
D.Communication Manager
Answer:C D

Avaya   132-S-708.1   132-S-708.1   132-S-708.1

NO.6 An Avaya Voice Self-Service customer has a limited service contract for IT and telecommunications.
They only have staff available from 9 a.m. to 5 p.m.; otherwise they are available using a pager. The
contact center uses Avaya contact center and reporting solutions. The contact center has staff onsite 24
hours a day. They actively monitor their agent pool and have offered to monitor Voice Self-Service ports if
they can have access to the data center to monitor the system's health. There are significant security
concerns with providing this type of access to non-technical staff. Which alternative would allow the
contact center personnel some monitoring capabilities?
A.Place the self-service ports behind the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
B.Place the self-service ports in front of the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
C.Place the self-service ports behind the Communication Manager; turn on Redirect On No-Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
D.Place the self-service ports in front the Communication Manager; turn on Redirect On No-Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
Answer:A

certification Avaya   132-S-708.1   certification 132-S-708.1   132-S-708.1   132-S-708.1

NO.7 Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A.Speaker Verification
B.Application Simulation
C.TAS Application Development
D.VoiceXML Application Development
Answer:B D

certification Avaya   132-S-708.1 examen   132-S-708.1 examen   certification 132-S-708.1   132-S-708.1

NO.8 A customer wants to answer technical support questions 24x7 yet avoid paying for increased staffing
for night and weekends. Forty-five percent of agent calls are simple fixes that include power-down and
power-up support, explaining where to obtain the three-page troubleshooting document, and the faxing of
that document. Agents also sell post-warranty maintenance plans and currently have only a 5% take rate
due to high call volumes from new customers. One solution is to off-load agent calls with an Avaya Voice
Self-Service solution. Which two activities are specifically targeted at reducing operational expenses and
meeting business requirements? (Choose two.)
A.Expensive customer service agents should not have to answer routine information requests.
B.Technical support calls should be delivered to customer service agents during the night and weekend
shifts.
C.Caller's intent should be effectively and consistently identified and then routed to a self-service
transaction or an agent.
D.Overflow calls should be routed to a voicemail system where they can describe their problem and get a
callback with the solution.
Answer:A C

certification Avaya   certification 132-S-708.1   132-S-708.1

NO.9 A current Avaya Interactive Response (IR) customer is aware that the industry is moving to web-based
self-service architectures. In addition to the benefits of moving to advanced technologies, which two
business elements should be considered? (Choose two.)
A.need to replace the speech servers
B.capital investments in current equipment
C.time needed to convert any existing TAS applications to VoiceXML
D.inability to use VoIP until Avaya Voice Portal has been implemented
Answer:B C

Avaya examen   132-S-708.1 examen   132-S-708.1   132-S-708.1 examen

NO.10 Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A.Microsoft IIS
B.Apache Tomcat
C.IBM WebSphere
D.Oracle J2EE Web Server
Answer:B C

Avaya examen   132-S-708.1   132-S-708.1   132-S-708.1 examen

NO.11 A company has decided to enter the ISV business and create custom Voice Self-Service applications for
Avaya platforms. They want to learn a single tool set and would like to be in this business for the
foreseeable future. Which skill set should they develop to be compatible with current and future Voice
Self-Service applications?
A.IVR Designer and VoiceXML
B.Dialog Designer and VoiceXML
C.Voice@Work and ScriptBuilder
D.IVR Designer and Transaction Assembly Script
Answer:B

certification Avaya   certification 132-S-708.1   132-S-708.1   132-S-708.1

NO.12 Which two hardware components are required for Avaya Voice Portal using Voice over IP? (Choose
two.)
A.NMS boards
B.Dialogic boards
C.Intel/AMD server
D.Communication Manager
Answer:C D

Avaya   132-S-708.1   132-S-708.1   132-S-708.1

NO.13 Which two methods can be used to get and put data between Avaya Interactive Response (IR) and
Avaya Interaction Center (IC)? (Choose two.)
A.LAN Gateway
B.DLG Connector
C.VOX Connector provided with IC
D.IC Connector provided with Avaya Dialog Designer
Answer:C D

certification Avaya   132-S-708.1   132-S-708.1   certification 132-S-708.1

NO.14 Which three elements are required to run an Avaya Voice Portal solution with a speech application?
(Choose three.)
A.Speech Server
B.Domain Controller
C.Media Processing Platform (MPP)
D.Voice Portal Management System (VPMS)
E.Lightweight Directory Access Protocol (LDAP)
Answer:A C D

Avaya   132-S-708.1   certification 132-S-708.1   certification 132-S-708.1

NO.15 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To reduce staffing costs, this company has chosen to implement an Avaya Voice Self-Service
solution to process routine orders. They would like to implement a solution for placing calls to customers
when the status of their order changes (processed, shipped, cancelled). They want the calls to provide
the same information as if the customer had come in and requested it from the Avaya Voice Self-Service
solution. Which speech elements would be required to implement this solution?
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Application Builder (SAB)
D.Open Speech Dialog Modules (OSDM)
Answer:B

Avaya   132-S-708.1 examen   132-S-708.1

NO.16 A customer currently has one contact center in Denver using Avaya Interactive Response (IR). They
use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these features, their
applications are all written in TAS. They are very satisfied with the state of their current applications. They
are opening a new facility in another location and want to have the same Voice Self-Service applications
in this new location. They need the new location operational in four weeks. Cost is an issue. Since cost
and expediency are primary concerns, what would you suggest to add Voice Self-Service capacity to the
new location?
A.Add Avaya Voice Portal systems/ports in the new location.
B.Add Avaya Dialog Designer systems/ports in the new location.
C.Add Avaya Interactive Response systems/ports in the new location.
D.Add Avaya Interactive Response systems/ports to the primary location.
Answer:C

Avaya   132-S-708.1 examen   132-S-708.1   132-S-708.1   132-S-708.1

NO.17 A healthcare company operates a mail order prescription business. Its contact center primarily takes
orders from existing and new customers. Upper management has decided not to implement an Avaya
Voice Self-Service solution, but use a competitor instead. The IT staff believes that once they implement
the new system, it will not operate as advertised. The IT staff asks you what they can do to ensure that
their application development time is not wasted in the event that they ultimately decide to migrate to
Avaya Voice Portal in the future. What is the most cost-effective advice you can give the IT staff?
A.Advise them to create their application using the competitor's proprietary tool set.
B.Advise them to create an application that exposes the weaknesses of the competitor platform.
C.Advise them to escalate the decision about the platform since it will be very difficult to convert later on.
D.Advise them to create their application in VoiceXML so that there will be portability to Avaya Voice
Portal.
Answer:D

Avaya   132-S-708.1 examen   132-S-708.1 examen

NO.18 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To process routine orders and reduce staffing costs, they have chosen to implement an Avaya
Voice Self-Service solution. They want a sophisticated seamless solution for routing calls to agents. They
want callers to be identified, serviced (provide routine information), and routed to an agent with minimal
input from the caller. Which two speech elements would be required to implement this solution? (Choose
two.)
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Recognition (SR)
D.Speech Application Builder (SAB)
Answer:B C

Avaya   132-S-708.1   132-S-708.1   132-S-708.1   132-S-708.1

NO.19 A customer currently has one contact center in Los Angeles using CONVERSANT? They use TDM
and DTMF. They are dissatisfied with the state of their current applications. They want to use speech
applications to simplify classification and routing of customer calls. They also expect a much higher
resolution of calls within their Voice Self-Service environment. The customer has rigid IT standards. The
only approved server hardware is Intel-based. Servers must only be purchased through the IT department.
Which two Voice Self-Service components would closely align with the customer's requirements?
(Choose two.)
A.IVR Designer
B.Avaya Voice Portal
C.Avaya Dialog Designer
D.Avaya Interactive Response
Answer:B C

Avaya   certification 132-S-708.1   132-S-708.1   132-S-708.1 examen

NO.20 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to process
routine orders to reduce the staffing costs. They would like to implement a more sophisticated solution for
routing calls to agents, and make it seamless. They want callers to be identified, serviced, and if needed,
routed to an agent with minimal input from the caller. Which product integrates with Avaya Voice
Self-Service solutions to meet this need?
A.IBM WebSphere
B.Avaya Proactive Contact
C.Avaya Interaction Center
D.Call Management System
Answer:C

Avaya   132-S-708.1   certification 132-S-708.1   132-S-708.1

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Code d'Examen: 132-S-815
Nom d'Examen: Avaya (Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam)
Questions et réponses: 118 Q&As

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NO.1 Which statement is true about installing a Modular Messaging with the Message Storage Server
(MSS) into the Corporate Windows Domain?
A. The only step required is to select "Join the Corporate Windows Domain" in the Data Collection
Too (DCT).
B. The MSS TCP/IP networking form must be configured with the appropriate Corporate Windows
Domain values.
C. "Join the Corporate Windows Domain" must be selected in the Data Collection Tool (DCT) and
on the Message Storage Server Windows Domain Setup administration form.
D. "Join the Corporate Windows Domain" is done manually on the MAS after the configuration
wizard is run, and then done manually on the MSS using the Windows Domain Setup form.
Answer: C

Avaya   132-S-815   132-S-815 examen   certification 132-S-815

NO.2 .Before requesting a license for a newly installed Modular Messaging system, which information is
required from the on-site installer?
A. Voice Mail Domain Name
B. Voice Mail Domain Identifier (aka VMD ID or Host ID)
C. IP addresses of all servers in the Voice Mail Domain
D. Local Administration Account names and passwords for all Messaging Application Servers
(MASs)
Answer: B

Avaya examen   132-S-815 examen   132-S-815

NO.3 .In what task will the Avaya Messaging Application Server (MAS) Port Monitor be useful?
A. verifying that the MAS is able to communicate over IP ports to the MSS
B. determining the digits dialed by an outbound call from the MAS's telephony port
C. verifying that a test call arrives on a telephony port of the MAS that you want to test
D. determining whether communication originating from the MAS's IP port employs encryption
Answer: C

Avaya examen   132-S-815   132-S-815   certification 132-S-815   132-S-815

NO.4 .Which two statements are true about anti-virus software on Modular Messaging with a Message
Storage Server (MSS)? (Choose two.)
A. The MSS already has its own anti-virus software.
B. Anti-virus software should not be configured to perform scans each time a file is accessed.
C. Once anti-virus software has been installed the Modular Messaging system will update it
automatically.
D. Avaya recommends that the customer install anti-virus software on each Avaya Messaging
Application Server (MAS) and any Supplementary Server.
Answer: B,D

Avaya   132-S-815 examen   132-S-815

NO.5 .Which two options are presented after starting the Data Collection Tool (DCT)? (Choose two.)
A. create a new file
B. analyze existing system
C. deploy new configuration
D. delete current configuration
Answer: A,B

Avaya   132-S-815   certification 132-S-815

NO.6 Which two statements about domain names are true for Modular Messaging? (Choose two.)
A. All domain names must be unique.
B. The Voice Mail Domain (VMD) is identical to the Windows Domain Name.
C. The Fully Qualified Domain Name (FQDN) and Voice Mail Domain (VMD) names must be
alphanumeric.
D. The private Fully Qualified Domain Name (FQDN) for the Message Application Server (MAS) is
used only on the private network.
Answer: A,D

Avaya examen   certification 132-S-815   certification 132-S-815   132-S-815 examen

NO.7 .Before going to a customer site to begin installing a Modular Messaging R3.1 system, which three
items should be obtained from support.avaya.com? (Choose three.)
A. Configuration Notes
B. System planning form
C. Outlook Client software
D. Customer account information
E. Supplementary Server software
Answer: A,B,C

certification Avaya   certification 132-S-815   132-S-815   132-S-815

NO.8 .The customer has an existing Modular Messaging (MM) system with a Message Storage System
(MSS), which was installed with MM release 1.1. They are upgrading to MM 3.0 and adding an
Avaya Messaging Application Server (MAS) to provide more port capacity. The customer wants to
retain their existing MAS. They have T1 Dialogic boards. They currently have Aria and Audix TUIs
implemented for their subscribers.
Which two statements are true? (Choose two.)
A. They must upgrade all dialogic boards.
B. They must upgrade all MASs to S3500 servers.
C. They must consider impact of TUIs on port capacity.
D. The new MAS will have only two slots for port boards.
Answer: C,D

certification Avaya   certification 132-S-815   certification 132-S-815   132-S-815

NO.9 .Which two actions should be performed to upgrade a customer's system from Modular Messaging
Release R3.0 to R3.1, using the existing servers for the Message Storage erver (MSS) and the
Message Application Server (MASs). (Choose two.)
A. Uninstall and re-installRealSpeak software on the MASs
B. Upgrade Dialogic drives if Dialogic port boards are in the MAS
C. Install MAS boot image (4 DVDs) to upgrade to Microsoft Windows 2003 Server
D. Install the Pre-upgrade and Backup Verification tool to check the health of the Release 3.0
system
Answer: A,B

Avaya   132-S-815 examen   132-S-815   132-S-815 examen   132-S-815

NO.10 .According to Avaya documentation, which step must be taken to connect the cables supplied with
a digital set emulation board to the PBX?
A. Connect the board using the provided RJ-48C (Ethernet) cable.
B. Connect the installed boards to one end of a standard RJ-11 tip/ring cable.
C. Connect the board using the provided PBX station interface D/82JCT-U cable.
D. Connect the male end of the provided CT bus cable to the top of each port board.
Answer: C

Avaya   132-S-815   132-S-815 examen   132-S-815 examen

NO.11 .Before beginning to configure and test the port boards in the Avaya Messaging Application Server
(MAS), a user must first obtain the proper configuration note for the particular PBX and integration.
Where can the proper configuration note be found?
A. Help screens
B. Installation Guide
C. MAS documentation CD
D. http:\\support.avaya.com
Answer: D

Avaya   132-S-815   132-S-815   132-S-815

NO.12 .Which IP address is acceptable for use on the private network for an installation of Modular
Messaging R3.x with the Avaya Message Storage Server (MSS)?
A. 10.255.255.255
B. 168.192.1.250
C. 172.31.1.245
D. 183.81.168.1
Answer: C

Avaya   132-S-815   132-S-815   132-S-815   certification 132-S-815

NO.13 .Which three are manual steps required to upgrade from Modular Messaging pre-3.0 to Modular
Messaging 3.x when the solution uses the Avaya Message Storage Server (MSS)? (Choose
three.)
A. using the backup verification tool to ensure the quality of the backup
B. running the Data Collection Tool (DCT) on a Message Application Server (MAS)
C. performing a backup of the MSS while the MSS is providing messaging services
D. performing a backup of the MSS while the MSS messaging services have been stopped
E. performing a backup of the Message Application Server (MAS) onto the MAS's DVD drive.
Answer: A,B,D

Avaya   132-S-815 examen   132-S-815 examen   132-S-815

NO.14 To conduct a multiple Avaya Message Application Server (MAS) installation, where in the Voice
Mail Domain must the Avaya Mailbox Monitor and the Message Waiting Indicator (MWI) services
be activated?
A. in the first MAS
B. in different MASs
C. on the same MAS
D. in at least two MASs
Answer: C

certification Avaya   certification 132-S-815   certification 132-S-815   132-S-815 examen   132-S-815 examen   132-S-815

NO.15 .Which three are manual steps required to upgrade Message Networking from Release 2.0 to
Release 3.1? (Choose three.)
A. Perform an attended system backup.
B. Run the pre-upgrade tool to help plan for the upgrade.
C. Remove the switch integration software from the MN 2.0 system.
D. Use the backup verification tool to ensure the quality of the backup.
E. Insert the MN 3.1 DVD and run Software Update on the 2.0 system.
Answer: A,B,D

certification Avaya   132-S-815   certification 132-S-815   132-S-815

NO.16 .What specific documentation is needed for an installer to correctly integrate a Message
Networking Server with a PBX? (Choose two.)
A. completed Modular Messaging planning form
B. completed Message Networking planning form
C. Avaya Communication Manager Networking Guide
D. Switch Connections Supported for Message Networking
Answer: B,D

Avaya examen   132-S-815   certification 132-S-815   132-S-815   132-S-815

NO.17 .In an R3.1 Modular Messaging Message Storage Server (MM MSS), in what location can a user
determine if Messaging is running and also the state of Internet Messaging and Enhanced List
Application Software?
A. Server Information > Server Status
B. Reports > System Evaluation Reports
C. This information is available from several screens.
D. System Control and System Status > System Monitor
Answer: A

certification Avaya   132-S-815   certification 132-S-815   132-S-815

NO.18 .Which is used to find port statistics in a Modular Messaging (MM) system?
A. Reporting Tool
B. Port Monitor Tool
C. Subscriber Options
D. Operational History Viewer
Answer: A

certification Avaya   132-S-815   certification 132-S-815   certification 132-S-815

NO.19 .Which action must be taken on an Message Storage Server (MSS) to implement additional
administrator logins?
A. Buy additional administrator seats from Avaya.
B. Create custom roles to assign to the administrator logins.
C. Set up an Authentication, Authorization and Accounting (AAA) server to authenticate the
administrator logins.
D. Configure the administrator account to authenticate locally or via an Authentication,
Authorization and Accounting (AAA) server.
Answer: D

Avaya   132-S-815 examen   132-S-815   132-S-815

NO.20 .Which three line cards are used with Modular Messaging? (Choose three.)
A. H.323
B. Analog
C. DLC-16
D. T1/E1-QSIG
E. Set Emulation
Answer: B,D,E

certification Avaya   132-S-815   132-S-815 examen

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Code d'Examen: 132-S-911
Nom d'Examen: Avaya (Specialist IP Telephony Implement and Support Elective Exam)
Questions et réponses: 199 Q&As

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NO.1 .You have a Communication Manager R3 1 phone system with all IP phones and there is no dial
tone. You verify that all of the hardware is working properly. Which two steps can you take to
identify the cause of the problem? (Choose two.)
A. Verify that the MedPro board has the correct IP settings
B. Set a static IP address on you laptop and see if you can ping the TN799
C. Set a static IP address on your laptop and see if you can ping the TN2312
D. Set a static IP address on your laptop and see if you can ping the TN2302 or TN2602
Answer: C

certification Avaya   132-S-911 examen   132-S-911   certification 132-S-911

NO.2 .You have an S8720 Server optioned for Software Duplication. Which Ethernet port is the
Duplication Link assigned to?
A. Ethernet 1
B. Ethernet 2
C. Ethernet 3
D. Ethernet 4
Answer: A

certification Avaya   certification 132-S-911   132-S-911   132-S-911   132-S-911 examen

NO.3 .You are migrating from a Definity server to an S8500/S87XX server. Where is the IPSI board
located?
A. It is always placed into slot number 1.
B. The location depends on which media server is used.
C. It can be slotted into any available media gateway slot.
D. The location depends on which media gateway is used.
Answer: C

certification Avaya   132-S-911   132-S-911

NO.4 .A customer has purchased 20 Avaya IP telephones over a period of three years. Knowing that the
IEEE 802.3af standard has been ratified, the customer decided to purchase a C360-PWR switch
to provide in-line power to the IP telephones. However, only 15 of the phones power up when they
are connected to the C360-PWR. Upon investigation you discover the five phones which would not
receive power from C360-PWR are Generation 1 models that are not 802.3af compliant. Which
three methods should you use to power these phones? (Choose three.)
A. 356A adapter
B. Individual power brick
C. 1152A1 mid-span unit with adapter
D. Other vendor 802.3af compliant device
E. IP phone 4600 Ethernet 30A base switch
Answer: A,B,D

certification Avaya   132-S-911   certification 132-S-911   132-S-911

NO.5 .What color is the LED when a TN circuit pack is executing a test?
A. Red
B. Green
C. Yellow
D. Amber
Answer: B

Avaya examen   132-S-911 examen   132-S-911

NO.6 .Which is a characteristic of a global VLAN ID?
A. Must have at least five digits
B. Can vary from one device to another
C. Supports QoS between multi-vendor WAN/LANs
D. Remains consistent across all VLAN tagging schemes
Answer: C

certification Avaya   certification 132-S-911   certification 132-S-911   certification 132-S-911

NO.7 .Which Communication Manager (CM) feature utilizes PSTN connectivity when IP WAN bandwidth
limit has been reached?
A. Inter-Gateway Alternate Routing
B. Intra-Gigabit Analytical Resource
C. Intelligent Global Access Routing
D. Intelligent Gatekeeper Associated Routes

NO.8 Which two Avaya Communication Manager commands display the VoIP statistics of a specific
extension active on call? (Choose two.)
A. Status station
B. Display station
C. List trace station
D. Display trace station
Answer: B

Avaya   certification 132-S-911   132-S-911

NO.9 .When configuring site specific option number (SSON) in DHCP server for an Avaya IP telephone,
"MCIPADD" is the address of the H.323 gatekeeper's IP address. In an Avaya IP telephony
solution, which component acts as the H.323 gatekeeper?
A. IPSI
B. S87xx Server
C. CLANs or S8300 Server
D. Router in the data network
Answer: B

Avaya examen   132-S-911 examen   132-S-911   132-S-911 examen

NO.10 Within a single Avaya Communication Manager 4.0, how can you have conflicting four digit
extensions for separate locations in a four digit plan?
A. You insert an additional digit on the incoming trunk group form
B. You enter a different UDP code on the dial plan analysis form and take it off in the incoming
trunk group
C. You enter an extra digit on the dial-plan analysis and delete a digit in the routing pattern
D. You enter X where x is the location number on the uniform dial plan and prefix an additional first
digit; the changed number matches in AAR analysis and goes to a pattern
Answer: C

Avaya   132-S-911   certification 132-S-911

NO.11 .In an IP Connect configuration, with hardware duplication, a customer has implemented
separation of the control network. What Ethernet port should be assigned to this control network?
A. Ethernet 0
B. Ethernet 1
C. Ethernet 2
D. Ethernet 3

NO.12 .Which two parameters are found in an H.323 Signaling Group form? (Choose two.)
A. QoS parameters
B. A default gateway
C. The far-end network region
D. A TN799 C-LAN for call signaling
Answer: B,C

Avaya   132-S-911 examen   132-S-911 examen   132-S-911

NO.13 .An Avaya IP phone is connected over a WAN link to the main office where the TN799 CLAN and
TN2302 IP Media Processor are located. The Avaya IP phone is registered properly on the CLAN.
A DCP phone calls the Avaya IP phone and the call is answered. The audio quality is poor in both
directions, but the call stays up until one of the users disconnects. Which two conditions cause this
audio quality problem? (Choose two.)
A. Insufficient IP media processor resources
B. Use of the G.711 codec to transmit audio over the WAN link
C. Implementing Weighted Fair Queuing (WFQ) on the edge router
D. Intermittent connectivity between the Avaya IP phone and the CLAN
Answer: A,B

certification Avaya   132-S-911 examen   certification 132-S-911   132-S-911 examen   certification 132-S-911

NO.14 .A G450 Media Gateway can be controlled directly from an Avaya Server S8500C. What is the
associated license file functionality that needs to be included?
A. Processor Ethernet (PE)
B. PNC Duplication
C. Port Network Support
D. Processor and System MSP

NO.15 Prior to putting the system into service, you test the Local Survivable Processor (LSP) failover
capability on the G700 Media Gateway with an S8300 Server. If you unplug the network
connection to the G700 Media Gateway the G700 Media Gateway does not search for a
secondary CLAN or any other LSP. What should you do to ensure that LSP failover has been
properly configured? (Choose two.)
A. You should refresh the IP address
B. You should check the controller IP address
C. You should check the LSP transition points
D. You should run session mgc to bring up the Show Call Control Status screen
Answer: A,B

Avaya   132-S-911   certification 132-S-911

NO.16 .In an S87xx MultiConnect, Port Network 18 has no IPSI. Which command will show the IPSI that
is in control of that Port Network?
A. Status fiber 18
B. List ipserver-interface
C. Status port-network 18
D. Status sys-link 18a0101 current
Answer: C

Avaya   132-S-911 examen   132-S-911 examen   132-S-911   certification 132-S-911

NO.17 .In an Enterprise Survivable Server (ESS) scenario, how do you save translations to your ESS
server?
A. Savetrans
B. Savetrans all
C. Save ESS settings
D. Savetrans cluster ESS
Answer: A

certification Avaya   certification 132-S-911   132-S-911

NO.18 .A company purchases the right to use Avaya IP Softphone for 100 stations. The users complain
that the call center buttons (AUX, After-Call, Login, and Logout) programmed on their stations no
longer work as expected. What is the most likely cause of this problem?
A. TCP/UDP port blockage in the corporate WAN
B. Improper administration of the stations in the PBX
C. Users trying to use the application for non-supported functions
D. Improper installation of the Avaya IP Softphone application on the users' PCs
Answer: B

Avaya examen   132-S-911 examen   132-S-911   132-S-911 examen   132-S-911 examen   certification 132-S-911

NO.19 .Your customer is unable to light message waiting lights at a small branch office using a shared
Intuity voice mail system on a QSIG network running DCS. What is the first command you should
execute?
A. list ip-interfaces
B. list media-gateway
C. display-ip-network-region <x>
D. status station <station number>
Answer: C

Avaya   132-S-911   certification 132-S-911   132-S-911   132-S-911 examen

NO.20 .DHCP option codes 128 to 254 are reserved for site-specific options. A single number out of this
range is commonly utilized by vendors to configure their Avaya IP phones via DHCP (Option 176).
Which additional option code supports vendor-specific options?
A. 3
B. 23
C. 43
D. 63
Answer: B

Avaya   certification 132-S-911   132-S-911 examen   certification 132-S-911

NO.21 .Your customer asks you to verify the current subnet mask assigned to a remote Avaya G700
Media Gateway P330 stack management interface. Which command should you use to obtain this
information?
A. Session stack
B. Show interface
C. Show interface mgp
D. Show interface stack manager
Answer: A

certification Avaya   132-S-911   132-S-911   132-S-911 examen

NO.22 .A customer is using Avaya 4600 Series IP Telephones on an Avaya S87xx Server using several
TN799DP (CLAN) and TN2302 (Medpro) cards. Telephones located at a remote site are unable to
register with the CLAN. The CLAN can ping and be pinged. Which two commands or
troubleshooting methods can identify the problem? (Choose two.)
A. List sys-link
B. Status station
C. Listtrace ras station
D. Use a network sniffer between the phone and the network
Answer: B,C

certification Avaya   certification 132-S-911   132-S-911   132-S-911   132-S-911   132-S-911 examen

NO.23 Which two statements about VoIP Monitoring Manager are true? (Choose two.)
A. VoIP Monitoring Manager is a GUI-based tool that can chart historical graphs of audio
performance on VoIP endpoints
B. VoIP Monitoring Manager can be used to troubleshoot VoIP endpoints registration problems
and call signaling problems
C. the reporting interval of VoIP Monitoring Manager can be varied depending on the required
granularity of the performance statistics
D. VoIP Monitoring Manager is a text-based tool that has the look and feel of a CLI and can be
embedded into Cajun switches as an add-on feature
Answer: B

Avaya   132-S-911   132-S-911   132-S-911   132-S-911

NO.24 .Which two statements are true about DHCP? (Choose two.)
A. A DHCP server is required to configure all Avaya IP telephones
B. A DHCP server can be used to send the DNS server address to the client
C. One DHCP server is required for each subnet containing clients that require the service
D. A DHCP server is used to send an IP address, subnet mask, and default gateway address to
the client
Answer: A,C

Avaya   certification 132-S-911   certification 132-S-911   certification 132-S-911   132-S-911 examen

NO.25 .You are working with the powerful concept of a network region section. Which three parameters
can be set on the IP network region screen? (Choose three.)
A. H.323 endpoint
B. SIP enabled endpoints
C. hairpinning and shuffling
D. UDP port range parameters
E. QoS parameters such as DiffServ/TOS and 802.1p/Q
Answer: B,C,D

Avaya   certification 132-S-911   132-S-911   132-S-911

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Code d'Examen: 6401.1
Nom d'Examen: Avaya (Avaya IP Office Implementation Exam)
Questions et réponses: 115 Q&As

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NO.1 When using Voice Conference Notification in the Conference Center Software, which three options
does the participant have when they are called? (Choose three.)
A. Wait
B. Accept
C. Decline
D. Join later
E. Participant is unavailable
Answer: B,C,E

certification Avaya   6401.1 examen   6401.1

NO.2 You want to install ContactStore on a PC separate from the VoiceMail Pro PC . Which three steps would
you need to complete for ContactStore to function separately? (Choose three.)
A. Verify that the Voice Recording Library on the VoiceMail Pro server is shared on the customer's
network.
B. Verify that the ContactStore service has read and write permissions to the Voice Recording Library
Share.
C. Verify that the ContactStore registry settings have been updated to see the Voice Recording Library
share.
D. Verify that the VoiceMail Pro registry settings have been updated to point to the Voice Recording
Library share.
E. Verify that the ContactStore licenses have been loaded onto the PC running the ContactStore
application.
Answer: A,B,C

Avaya examen   6401.1   6401.1 examen

NO.3 What information do you need from a customer to be able to reproduce a call park problem? (Choose
three.)
A. accurate description of the problem
B. a System Monitor trace of the problem
C. a Network Assessment
D. the system configuration
E. information on the phones and lines being used
Answer: A,D,E

Avaya   6401.1   certification 6401.1   6401.1

NO.4 Which two are used to turn on Small Community Networking within the main IP Office 500? (Choose
two.)
A. RAS
B. FastStart
C. Voice Networking
D. Professional License Enabled
Answer: C,D

Avaya examen   6401.1   6401.1   6401.1   6401.1

NO.5 A remote user wants to gain access to the network when using the RAS server.
Under which two conditions would you create an IP route.? (Choose two.)
A. when the remote user's dial-up connection method contains a DHCP address that is on a different
subnet
B. when the user is on the same subnet as the IP Office
C. when the remote user's dial-up connection method contains a static IP address that is on a different
subnet
D. when the IP Office's DHCP mode is set to Server or Dial In and the PC connection method is set to
obtain an IP Address Automatically
Answer: A,C

Avaya examen   6401.1   6401.1 examen

NO.6 Which IP port does Internet Explorer use to access the ContactStore Web page?
A. 8080
B. 8000
C. 8888
D. 8990
Answer: C

Avaya   6401.1   certification 6401.1

NO.7 Which two e-mail protocols are used by VoiceMail Pro to perform voicemail to e-mail? (Choose two.)
A. POP 3
B. SMTP
C. MAPI
D. IMAP
Answer: B,C

Avaya   6401.1 examen   6401.1

NO.8 Click the Exhibit button.
A customer has two sites, each with an IP Office linked via a private digital line (E1/T1). The head office is
connected to the public network through a digital exchange line. The remote site gains access to the
public network via the head office.
How should Clock Quality be set in the IP Office on the lines marked X and Y in the exhibit?
A. X - Network -- Y - Fallback
B. X ?Fallback -- Y - Fallback
C. X ?Network -- Y - Unsuitable
D. X ?Fallback -- Y - Unsuitable
Answer: C

certification Avaya   6401.1   6401.1   6401.1

NO.9 When tracing a system with the System Monitor program you notice that the Roll Over Log button is
grayed out. What is causing this?
A. You have not set your log preferences.
B. You have a firewall in place.
C. You are monitoring the wrong system.
D. You have paused the screen logging, and are no longer gathering data.
Answer: A

certification Avaya   6401.1   6401.1 examen

NO.10 A customer wants to have a simple conference bridge with four permanent bridges set up off of a menu
in VoiceMail Pro. The customer also wants each bridge protected with a different static PIN. Where in the
setup of this scenario would you enter the PIN?
A. on the General tab in the menu action
B. on the General tab for each transfer action
C. on the Telephone Number field in the IP Office Short Code
D. in the Properties box for each option in the Touch Tone tab in the menu action
Answer: B

Avaya   6401.1 examen   certification 6401.1

NO.11 A user (ext. 199) reports that their IMS client displays an error message when attempting to ring a
phone. What are three reasons that would prevent the IMS program from calling the phone? (Choose
three.)
A. The user profile in Manager has "199" entered as the user name.
B. The phone is set for "Do Not Disturb".
C. The user's "Multi Line Option" is set to "Answer Pre-select".
D. The user mailbox is set to "Blank" under Outlook Tools/Integrated Messaging.
E. The user's profile has "System Phone" is set to "On".
Answer: A,B,D

Avaya   6401.1 examen   6401.1 examen

NO.12 A customer calls and informs you that every time they call voicemail they get a busy signal. The
customer sends you the trace shown below:
0.s PRN: Monitor Started IP=192.168.42.203 IP406 DS 4.0(5) IPOffice_1
1ms PRN: LAW=U PRI=2, BRI=0, ALOG=4, ADSL=0, VCOMP=16, MDM=2, WAN=0
MODU=0 LANM-0, CkSRC=0 VMAIL=0(VER=1 TYP=1) CALLS=39(TOT=20123)
Does the trace show enough information to indicate to the customer where to begin problem resolution
and what the problem may be?
A. Yes, the voicemail is not connected to the system.
B. Yes, the Auto Attendant is using up all of the voicemail channels.
C. No, I would need to see a trace of them calling voicemail.
D. No, I would also need a Debug_View trace of the voicemail.
Answer: A

Avaya examen   6401.1   6401.1   6401.1   6401.1   6401.1 examen

NO.13 How much space does a recording in VoiceMail Pro use on a hard drive?
A. 1MB per minute
B. 500KB per minute
C. 2MB per minute
D. 1.5MB per minute
Answer: A

Avaya   6401.1   certification 6401.1   6401.1

NO.14 What line type supports the IP Office R 4.2 mobile call control functionality?
A. IP DECT Line
B. SIP (RFC2833)
C. IP Line (H.323)
D. Analogue Trunk
Answer: B

Avaya   6401.1   6401.1

NO.15 A customer has two IP Office systems connected using Small Community Networking with centralized
voicemail. When calling from one system to another, calls intermittently get one-way audio. Which two are
necessary to begin troubleshooting this issue? (Choose two.)
A. System Status Application
B. Sniffer trace
C. IP Office Monitor trace information
D. Voicemail console trace
Answer: A,C

Avaya   6401.1   6401.1   certification 6401.1   6401.1 examen

NO.16 A customer is receiving calls to a hunt group and the callers are reporting that they are being forced to
wait much longer than VoiceMail Pro reported to them during the queued message. What is a possible
cause for this?
A. The hunt group has a priority set to 1.
B. The hunt group has a priority set to 3.
C. There are two routes going to the hunt group. Each has different priorities set.
D. Users in the hunt group have inconsistent priority settings. The users with a priority set to 3 are always
busy.
Answer: C

Avaya   6401.1 examen   6401.1   6401.1 examen

NO.17 When using Small Community Networking which two features require the Small Community Advanced
License to function? (Choose two.)
A. Hot Desking
B. Hot Desking across the SCN
C. playing queued announcements
D. Break Out dialing
Answer: B,D

Avaya   6401.1   6401.1   6401.1

NO.18 An IP Office telephone user reports that a phone is not ringing for outside calls.
What are three possible reasons why this is happening? (Choose three.)
A. The IP Office locale is set to "A-Law".
B. The phone does not have the user profile logged onto the phone.
C. The ring volume is too low to hear.
D. The phone has been set to "Offhook Station".
E. The phone is set to "Do Not Disturb".
Answer: B,C,E

Avaya   certification 6401.1   6401.1

NO.19 You have a customer who has loop start analog trunks. Their callers report that the line rings much
longer than the internal extensions ring. What is a possible cause of this problem?
A. The line prefix has not been correctly configured.
B. The Ring Off Maximum settings for the trunks are too high.
C. Trunks are set for Loop Start ICLID on the IP Office.
D. The trunk is supplying a long Caller ID string and the Long CLI option has not been checked in
Manager.
Answer: C

Avaya examen   6401.1   6401.1   6401.1 examen

NO.20 IP Office has a feature, "Conference Meet Me" which allows users to join or start a specific numbered
conference.
Which IP Office Platform does NOT support "Conference Meet Me"?
A. IP Office 401ng
B. IP Office 500 Professional
C. IP Office 403
D. IP Office 500 Standard
Answer: D

Avaya examen   certification 6401.1   6401.1   6401.1   6401.1 examen

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Code d'Examen: 3000.3
Nom d'Examen: Avaya (Avaya Small and Medium Enterprise (SME) Communications Solutions Exam)
Questions et réponses: 59 Q&As

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NO.1 A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server.
What must be set in the servers so that the recordings move from the voicemail server to the
ContactStore server?
A. The Workgroup name must be in each server.
B. VoiceMail Pro must be part of the domain.
C. IP Office must be in a SCN.
D. The registry key is a string containing the name of the share.
Answer: D

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NO.2 Aplication can be used in Conjunction with one-X Portal to provide full softphone and call handing
capability for us
A. Office Voice Portal
B. Office Video Softphone
C. Office Phone Manager Pro
D. Office Softconsole
Answer: B

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NO.3 Which item must be completed for an IP Office user to be counted in CCR as an agent?
A. User must be defined as an agent in one-X Portal.
B. force Account Code must be checked on the user s Supervisor tab.
C. CCR Agent Must be checked on the user s Supervisor tab.
D. User must be a member of a hunt group.
Answer: C

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NO.4 The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me
conferencing ability. They will have a PRI at the main office and the remote office will use the main office
PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site
has 15 users and one fax machine. Which cards and modules are required in the IP Office at the main site
to support all digital telephones?
A. IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module.
B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module.
C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI
Trunk Card, one DS30 Module.
D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI
Trunk Card, one DS30 Module.
Answer: D

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NO.5 What should the telephone number field N in an ARS short code look like if you want to send out caller
ID for the number 3033211234 on an ISDN/PRI line?
A. NCLI3033211234
B. Nss3033211234
C. Ns3033211234
D. NCID3033211234
Answer: C

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NO.6 Which two are power option for IP telephones on the IP Office? (Choose two.)
A. Class B 24 Volt power supply
B. Class A 24 Volt power supply
C. Power-over-Ethemet switch conforming to 802.3af standards
D. 1151D1 Indiviual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
Answer: C, D

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NO.7 Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls
to any agents that are using analog telephones.
Based on the System Monitor traces shown in the exhibit,what is the problem?
A. You need to buy additional licenses
B. All cards may not be seated correctly.
C. 20 packets missed means too many packets lost; IP Office stops the call ptoceeding.
D. Embedded Voicemail is not running properly.
Answer: B

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NO.8 Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A. one-X Portal
B. IP Office Manager
C. Avaya telephones
D. VoiceMail Pro Clint
E. one-X Portal for IP Office
Answer: B, C

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NO.9 A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients
calling in. which combination of features best meets their needs?
A. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
B. ACD via VM Pro Commpaign Manager and a compaign database
C. ACD to distributed Hunt Groups and one-X Portal Call Accounting
D. ICR with account codes and CDR-enabled for billing.
Answer: D

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NO.10 An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time
the IP Office reboots the time changes to the wrong time. Which Windows command can be used to
determine if there is a time server on the network causing the change.?
A. time
B. time server
C. net time
D. get time
Answer: C

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Code d'Examen: 3300
Nom d'Examen: Avaya (Avaya Aura® Contact Center Administration Exam)
Questions et réponses: 61 Q&As

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NO.1 Which two commands can update the value of a call variable? (Choose two.)
A. GIVE
B. READVAR
C. ASSIGN TO
D. COLLECT DIGITS
E. SEND REQUEST
Answer: CD

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NO.2 A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being
answered in the automotive skillset in 20 seconds or less.
What would need to be programmed to obtain this data?
A. Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level
2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
B. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2%
Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
C. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the
threshold class to the automotive skillset.
D. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the
threshold class to the automotive skillset.
Answer: D

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NO.3 A customer with Avaya Contract Center in SIP environment would like to add voice processing
commands to an application.
Which block would be required?
A. IVR
B. Treatment
C. Output
D. Input
Answer: D

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NO.4 Which statement regarding scripts is true?
A. A secondary script is the only place treatments can be applied to the call.
B. A primary script is referenced directly from the Master script, otherwise It Is a secondary script.
C. A primary script is the only place that call variables can be assigned.
D. Secondary and primary scripts are exactly the same.
Answer: B

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NO.5 A customer with Avaya Aura Contact Center will use the Contact Router for all calls entering the system.
What is one function of the Contact Router?
A. It links agents to applications.
B. It links skillsets to applications.
C. It links Intrlnslcs to applications.
D. It links Control Directory Numbers (CDN) to applications.
Answer: D

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NO.6 A customer with Avaya Aura Contact Center has written a script application. The Problem View Is
showing a syntax error with the following area of script: IF DAY OF WEEK EQUALS MONDAY..FRIDAY
THEN
What is the correct syntax required for this application?
A. IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN
B. IF DAY OF WEEK EQUAI S MON..FRI THEN
C. IF DAY OF WEEK - MONDAY FRIDAY THEN
D. IF DAY OF WEEK = MONDAY..FRIDAY THEN
Answer: D

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NO.7 If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement.?
A. Section wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
B. Section wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF E
ND IF
GIVE RAN agts_still_bu5y_ran_gv
WAIT 30
EXECTUTE wait_loop
C. Section wait_loop
IF QUEUED AND
IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
D. Section wait_loop
IF NOT QUEUED AND
IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE walt_loop
Answer: B

Avaya   certification 3300   3300   3300 examen   3300
3.A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when
the Call Rate Intrinsic is used?
A. the number of contacts that entered the system in the last 10 minutes
B. the total number of active calls in the system
C. the number of calls that entered the system in the last 10 minutes
D. the number of calls answered in the preceding 10 minutes
Answer: A

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NO.8 A customer with Avaya Aura Contact Center has created a loop in a script application with the following
parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and
the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service
announcement

NO.9 A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The
data fields available are cumulative, fixed, and instantaneous. What is an example of a cumulative data
field?
A. Application Name
B. Average Answered Delay
C. Calls Waiting
D. Service Level Threshold
Answer: B

certification Avaya   3300 examen   3300

NO.10 How many seconds are recommended that a script should wait after queuing a contact to a skillset?
A. WAIT 1
B. WAIT 2
C. WAIT 4
D. WAIT 8
Answer: B

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Code d'Examen: 9A0-067
Nom d'Examen: Adobe (Premiere/Encore/OnLocation CS3 ACE Exam)
Questions et réponses: 130 Q&As

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NO.1 In Encore, you want to customize the routing order of a button using the Routing icon. What
should you do?
A.Drag the navigation arrow of the Routing icon to the button.
B.Drag the menu button to a navigation arrow within the Routing icon.
C.Select the navigation arrow, and select the button.
D.Select the button, and drag the navigation arrow to the button.
Correct:D

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NO.2 You connect a DV camcorder to your computer and open the Capture panel. You want to that
Premiere is controlling the device and receiving data. What should you do?
A.Test the capture by using the Generic Device Brand option.
B.Test the capture by using the Standard Device Type option.
C.Obtain the status information by using Check Status.
D.Obtain the status information by using Go Online for Device Info.
Correct:C

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NO.3 You are using Adobe Premiere Pro CS3. You want to create a title and share it with your
colleagues. What should you do to allow your colleagues to import your title by using an external
file?
A.Export the title as a .ptl file.
B.Export the title as a .psd file.
C.Export the title as a .prtl file.
D.Export the title as a .prproj file.
Correct:C

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NO.4 You want to immediately recognize the frames of a recording in which light is strong and
exceeds the brightness levels for a TV monitor. What should you do?
A.Drag the Phase dial in the Field Monitor.
B.Increase the Illumination slider in the Vectorscope.
C.Decrease the Level slider in the DV Quality Monitor.
D.Drag the Intensity dial in the Waveform Monitor.
Correct:C

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NO.5 Which layer-name prefix is required to create text layers within a button layer set?
A.None
B.(%)
C.(!)
D.(+>)
Correct:A

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NO.6 You create a graphic in Photoshop for use in an Encore menu. You need to enlarge the graphic
without losing its quality. Which graphic type should you avoid?
A.Vector shapes
B.Vector masks
C.Bitmap images
D.All graphical elements
Correct:C

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NO.7 In the Flowchart panel in Encore, you link a menu button to a timeline and then link the timeline
to a slide show as an end action. You move the Timeline thumbnail to another location with the
Move tool. Why does the attached slide show retain its location?
A.The slide show has no end action and cannot be moved.
B.The slide show was manually placed in the Flowchart panel.
C.The timeline was incorrectly linked to a Slideshow Chapter.
D.The timeline and the slide show were linked automatically.
Correct:B

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NO.8 You want to use some movie files for a DVD in Encore. You want to quickly lay out the DVD
navigation in the Flowchart panel, without transcoding the movie files. What should you do?
A.Load the movie files as New Items in the Library panel, and drag them to the Flowchart panel.
B.Import the movie files as Timelines, and double-click them to move them to the Flowchart panel.
C.Drag the imported movie files in a Project panel folder, and drag this folder to the Flowchart panel.
D.Drag the movie files from Windows Explorer or the Mac OS Finder directly to the Flowchart panel.
Correct:D

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NO.9 You want to create a frame-by-frame animation by using the Digital Video Recorder (DVR) in
OnLocation. After recording a frame, you want to check the differences between the last recorded
frame and the current live feed from the camera. What should you do?
A.Set Split Mode to Auto and click Stop Motion.
B.Set the DVR Slave To option to Motion and click Record.
C.Click Record and then click U. Scan.
D.Click Stop Motion and then click Freeze.
Correct:A

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NO.10 You want to capture a large segment from a videotape. The footage in the videotape contains
multiple pauses and stops. Which option in the Capture panel should you use to automatically
obtain multiple clips from the segment?
A.Handles
B.Scene Detect
C.Log Clip
D.Device Control
Correct:B

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NO.11 You want to check and adjust the lights in the location of a recording. You also want to check
the settings of the camera for exposure and white balance. What should you do?
A.Use the Notes information in the DVR.
B.Check the Iris/Exposure option in the SureShot.
C.Increase the Bright dial in the Field Monitor.
D.Click Lock in the Spectra 60 Video Analyzer.
Correct:B

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NO.12 You import a Premiere Pro project with a frame size of 320 pixels by 240 pixels into your project
that has a frame size of 720 pixels by 480 pixels. In the imported project, some of the offline files
were created by logging clips in the Capture panel. You want to perform a batch capture of these
files and create clips that have the same frame size and settings as your current project. What
should you do?
A.Select the files in the Project panel and clear the Capture Settings option.
B.Double-click the files and use the Edit Offline Files dialog box.
C.Start the batch capture and choose the Override Capture Settings option.
D.Change the Capture Settings in the Project Settings.
Correct:C

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NO.13 Your Encore project has a blank menu. In the Library panel, you select a button and click Place.
The button appears in the Menu Viewer. You click Place again. What is the result?
A.The original button disappears from the Menu Viewer.
B.Another button, which is aligned with the first button in a grid, appears.
C.A warning appears that you have already applied the selection.
D.This button is saved as a favorite.
Correct:B

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NO.14 You transcode a video file in Encore and choose a variable bit rate compression. You adjust the
maximum bitrate from 8 Mbps to 9 Mbps. Which two tasks have you performed? (Choose two.)
A.Adjusted the maximum bitrate to the maximum allowable for DVD assets.
B.Adjusted the maximum bitrate to the maximum allowable for Blu-ray Disk assets.
C.Raised the quality of the resulting video.
D.Lowered the quality of the resulting video.
E.Retained the quality of the resulting video at the same level.
Correct:A C

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NO.15 You have a main menu and some unlinked timelines in the Flowchart panel in Encore. You want
to set the main menu as the end action for each timeline. What should you do?
A.Drag the menu over the timelines with the Move tool.
B.Drag each timeline over the menu with the Move tool.
C.Drag each timeline over the menu with the Direct Select tool.
D.Drag the menu over the timelines with the Direct Select tool.
Correct:D

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NO.16 An Encore project has four imported audio files in the AIFF-C, DTS, mp3, and MOV formats.
When previewing these files in the project panel, you notice that only two files play. What could be
the probable cause?
A.MOV requires QuickTime to be installed, and DTS does not play during preview.
B.Encore does not support the AIFF-C format and DTS does not play during preview.
C.Encore does not support mp3 and MOV requires QuickTime to be installed.
D.Encore does not support mp3 and AIFF-C audio files.
Correct:B

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NO.17 In the Encore Project panel, you have a folder named ABC. You want to create a new folder
inside ABC. What should you do?
A.Open ABC and choose File > New > New Folder.
B.Select ABC, press CTRL (Windows) or COMMAND (Mac) +N, and choose Folder.
C.Drag ABC to the Create A New Item icon and choose Folder.
D.Select any item in ABC, and choose File > New > New Folder.
Correct:D

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NO.18 During the preview of a DV tape in the Capture panel, you click In and Out to mark a portion of
the tape. Now, you want to replace this In Point with another frame. What should you do?
A.Move to the previous In Point and then click In/Out.
B.Raise the value of the Handles option and then click In/Out.
C.Move to another point in the tape with a transport control and then click Set In.
D.Deselect Scene Detect and then click In/Out.
Correct:C

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NO.19 When you open an Encore project, the Locate Asset dialog box opens. You want the Locate
Asset dialog box to open when you open the project the next time. You also do NOT want to
change the location of your files. What should you do?
A.Select Skip Missing Files.
B.Relink the missing assets.
C.Select Offline.
D.Create a replacement asset.
Correct:A

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NO.20 You have built an Encore project that includes Closed Captioning assistance for the hearing
impaired. How did you create the project?
A.In the NTSC format.
B.In the PAL format.
C.As a Blu-ray project.
D.As a Flash project.
Correct:A

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